Support

Common questions

TraceIt is not finding a device. What should I check?

Make sure Bluetooth is turned on, the device you are looking for is powered on and within range, and that TraceIt has Bluetooth permission (open Settings, then TraceIt). Devices and trackers broadcast on their own schedule, so it helps to wait a moment and move around so the signal updates.

I subscribed but Pro features are not unlocked.

Open TraceIt and use Restore Purchases, which re-syncs your subscription from your Apple account. This also helps after reinstalling the app or switching to a new device. If Pro still does not unlock, email us and we will sort it out.

Does TraceIt work without an internet connection?

Yes. Scanning for nearby Bluetooth devices and the proximity finder run on your device using Bluetooth, so they work offline. A connection is only needed for things like loading or restoring a subscription.

How accurate is the proximity finder?

It reads Bluetooth signal strength, which climbs as you get closer, so it guides you to the right small area rather than exact coordinates. Walls, metal, and bags affect the signal, so move slowly and let the warm and cold cues, haptics, and sound steer you in.

Why can TraceIt not label an AirTag by name?

On iPhone, an AirTag that is still near its owner may not expose a signal another app can identify, and iOS hides some Apple-specific data. TraceIt labels recognized tracker signatures as potential matches and lists other detectable Bluetooth signals, but no iPhone app can guarantee that it will identify every AirTag.

Which devices does TraceIt support?

TraceIt is a native app for iPhone and iPad running iOS 17 or later, with 41 language and regional localizations. A device must be powered on, broadcasting a Bluetooth signal that iOS exposes, and within range to appear.

How do I cancel my TraceIt Pro subscription?

Subscriptions are billed through your Apple account. Open Settings, tap your name, tap Subscriptions, select TraceIt, and choose Cancel Subscription. You keep Pro access until the end of the paid billing period. Deleting the app does not cancel a subscription.